Ghanaian-owned Fidelity bank has emerged the eighth most credible bank in Ghana, according to Credmap Technology Ghana Banking Credibility Index.
The assessment covered the 2018 financial year. Standchart, Zenith Bank Ghana, Ecobank Ghana, UBA Ghana, and Barclays Bank placed 1st, 2nd, 3rd, 4th, and 5th respectively. Ghanaian owned Fidelity placed 8th.
Other rankings are Societe Generale (6th), Stanbic Ghana (7th), Access Ghana (9th) and GCB Bank (10th).
All 30 of Ghana’s tier-one/universal banks were subsequently benchmarked against Credmap’s measures, compared to each other, and then ranked in what became the GBCI, a process that was overseen by a team of senior technical analysts at Konfidants, a management consulting company based in Accra, Johannesburg, and Geneva. Defunct bank, Bank of Baroda placed 14th.
However, NIB, ADB – and partial Ghanaian bank, the merged Omni BSIC, did not make it to the top 20 of the most credible banks in Ghana. First Atlantic Bank also placed 18th.
Among the remaining 20 banks, CAL Bank was ranked 11th followed by UMB Bank, Bank of Africa and FBN Bank Ghana at 12th, 13th and 15th respectively. GT Bank placed 16th whilst FNB was 17th, GHL Bank was 19th and Republic Bank at 20th.
Some major criteria in the computation of the GBCI included an executive track record of the board and management membership, educational qualifications of board members and senior management personnel, and the emphasis on continuous professional development with the banks studied.
Others were reputational factors, degree of board independence from shareholder and management control, influence, consistency and accuracy in board management communications as ascertained from comments in the media, advertising, and publications, including official documentation and reports.