Jumia Travel launches a new feature to scale Facebook Messenger as a CS channel
Facebook Messenger is now fully integrated in Jumia Travel's system as a powerful channel for Customer Service. The integration of ...
Tag: Customer Service
Ghana Talks Business TV- Nadia Takyiwaa Mensah
Nadia Takyiwaa Mensah is the founder of Sixth Sense Manifesto (a brand management agency) in Ghana and Nigeria and Sai ...
Festive season survival guide for SMEs
With the festive season already in full swing, it is imperative that both seasonal and non-seasonal businesses alike take heed ...
10 Principles of Customer Strategy
It’s no longer enough to target your chosen customers. To stay ahead, you need to create distinctive value and experiences ...
Quick Tip: Ask Customers to Commit a Little at a Time
Closing a sales deal isn’t something you should do at the end of a linear process. If you wait and ...
Why offering customers more choice is not always better
My holiday reading included Malcolm Gladwell’s Blink: The power of thinking without thinking (first published in 2005), which examines the ...
Want customers to turn to you for help? Take time to educate them
There is a little-known story of how one promotion propelled a business that today manages US$1.4tn in client assets.On October ...
Good service is good business; Why businesses must pay close attention to Customer Service
To every business venture that exists in this world, there is one very important element that cannot be overlooked. Without ...
When clients don’t respond, stay on their radar
We have all been in a situation where we’ve sent out a quote or proposal to a potential customer and ...
5 Ways to Help Keep Customers Coming Back for More
Winning over customers may have been the easy part. Inspiring them to keep returning often takes new techniques. If there's ...