Sales & Marketing

Your customer is the FUTURE of your business. Anytime you encounter a customer at any of your service touch points,...

You notice that there is a season that creates great opportunity to sell more, or simply that you may have...

The busiest time of year for retail businesses is here with us. Increased numbers are expected to flock our shopping...

Have you ever felt special, three weeks before Christmas? Probably you have; but if you haven’t? then watch out for...

In today's world, a lie said so many times without any correction becomes the ''truth''. In the same way, any...

Oxford Advanced Learners Dictionary defines complaint as “a reason for not being satisfied; a statement that somebody makes saying that...

''I won't do business with you again!!!'' This is by far the most dreaded statement every customer service agent never...

Waiting time, also known as turnaround time is defined as the period of time between when an action is requested...

The secret to making consistent sales is to stop selling. Instead of pushing for a transaction, salespeople should ask questions,...

Startups seem to be the new ‘’ish’’ in Ghana. These days, nearly 5 startups are launched every day and this...