Customer service in the 21st century has evolved. It means more than merely satisfying your customers' needs.
Here are the 3 big blocks of 21st-century customer service.
1. 21st Century Customer Service - Anticipate Customers’ Needs
Times have changed and it's high time customer service delivery is considered in a different light. We were taught that businesses should learn to identify their customer’s needs in order to serve them well. We are however in times when product life cycles have become shorter and shorter, with product innovation and upgrades being the order of the day.
We see how the telecom industry with the advent of digital finance has disrupted
