The Chartered Institute of Marketing, Ghana (CIMG) has come out with its maiden Customer Satisfaction Index (CSI) report.
Top Banks in Ghana
Only 11 banks out of the 23 are 5-star rated for the quality of their service. Out of the 11 banks with a 5-star rating, only 3 of them are indigenous banks.
The study was based on 3 main constructs, namely: service quality, customer satisfaction, and customer loyalty. It revealed an overall CIMG-CSI Performance Index of 95% for service quality, for which only two banks crossed the threshold. The 95% score was based on the average performance of the top five banks.
ALSO READ: How the 23 Commercial Banks performed in 2020
Top Banks in Ghana – Below is the list of the 11 5-star rated banks in Ghana
![](https://ghanatalksbusiness.com/wp-content/uploads/2021/10/1-3.png)
![](https://ghanatalksbusiness.com/wp-content/uploads/2021/10/2-4.png)
![](https://ghanatalksbusiness.com/wp-content/uploads/2021/10/3-4.png)
![](https://ghanatalksbusiness.com/wp-content/uploads/2021/10/4-5.png)
![](https://ghanatalksbusiness.com/wp-content/uploads/2021/10/5-4.png)
![](https://ghanatalksbusiness.com/wp-content/uploads/2021/10/6-3.png)
![](https://ghanatalksbusiness.com/wp-content/uploads/2021/10/7-4.png)
![](https://ghanatalksbusiness.com/wp-content/uploads/2021/10/8-4.png)
![](https://ghanatalksbusiness.com/wp-content/uploads/2021/10/9-3.png)
![](https://ghanatalksbusiness.com/wp-content/uploads/2021/10/10-3.png)
![](https://ghanatalksbusiness.com/wp-content/uploads/2021/10/11-4.png)
![](https://ghanatalksbusiness.com/wp-content/uploads/2021/10/12-4.png)