Emotional Intelligence (EI)
EI is the ability to recognize your emotions, understand what they’re telling you, and realize how your emotions affect people around you. It also involves your perception of others: when you understand how they feel, this allows you to manage relationships more effectively (Mind Tools). It is measured as Emotional Quotient (EQ).
We may know people who are masters of their emotions, don’t get easily shaken and are able to navigate through crises situations without getting disheveled. This is an attribute which emerged in the mid-nineties and has been equally preferred as one’s technical abilities. There are a lot of positive stories of organisations that have been able to tap into it. An individual staff should learn to manage their own emotions well and as a manager additionally move up to manage the emotions of others. There are tools one can latch on to develop their emotional intelligence if one wants to develop into a top management brass.
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