Skills to Manage Conflict
Conflict is one way diversity shows up at the work place. Diversity brings value to the organisation or the department if well harnessed. It however has the ability to ruin things for the business. Managing conflict is a skill that comes with learning how to do it. Additionally one has to be assertive and be able to deal with and say things that may be difficult. Some top management members crumble at the thought of being labelled a bad person and so run away from conflict or deal very weakly with it. Top managers have failed because of it. There were great guys liked by their team, they knew the technical side of their jobs but had their tail between the legs when conflict showed up among team members or different units/departments. Dealing with conflicts can sometimes be amicable but in some cases would require a bruise somewhere. For the upcoming top management person conflict management is an unavoidable skill and must be cultivated.
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