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6 Ways To Improve Customer Service By Breaking The Rules

One of the biggest challenges we face as business owners is balancing our desire to run profitable companies with our constant exploration of ways...

10 Principles of Customer Strategy

It’s no longer enough to target your chosen customers. To stay ahead, you need to create distinctive value and experiences for them. After losing the...

Delivering good customer service- 3 things to consider

Four out of every five jobs created globally come from small medium scale enterprises and about 55 percent of Gross Domestic Product of higher...


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