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8 Rules for Good Customer Service

Giving Customers the Kind of Customer Service That Keeps Them Coming Back Good customer service is the lifeblood of any business. You can offer promotions...

When Companies Should Invest in Training Their Employees — and When...

According to one industry report, U.S. companies spent over $90 billion dollars on training and development activities in 2017, a year-over-year increase of 32.5...

How to get the most value from Networking Events

Networking events can be awkward. The setup itself isn’t the best – a room full of strangers who are all there to get something...

How To Lead a Team That Doesn’t Want To Be Led

Just because you own a company and are the boss, that doesn't mean you know how to lead a team. That may sound harsh, but...

Barclays Bank Ghana to operate under Barclays brand until…

Following the change of name of Barclays Africa Group to Absa Group, Barclays Bank Ghana has announced that it will be renamed at a...

Exude Calm as a New Manager

When you take on your first manager role, people will be watching. What you think, what you say, and how you show up can...

When Changing Your Company’s Culture, Celebrate Small Wins

If you’re trying to implement a new culture in your organization, employees are more likely to buy in if they see that the change...

3 Ways to Create a Culture of Innovation

If you want your employees to be more creative in their day-to-day work, you can’t rely on Ping-Pong tables, bean bag chairs, or one-off...

Beware the Overfit Trap in Data Analysis

It can be exciting when your data analysis suggests a surprising or counterintuitive prediction. But the result might be due to overfitting, which occurs...

You Don’t Have to Be Helpful All the Time

Most research shows that helping others makes us feel happy and energized. But the reality is that lending a hand to coworkers can often...

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