People Management

“When are you thinking of retiring?” I am used to this question by now.  It usually comes up an hour...

There’s an old story about a tourist who asks a New Yorker how to get to the storied concert venue...

Giving Customers the Kind of Customer Service That Keeps Them Coming Back Good customer service is the lifeblood of any...

The startup environment is one of the most sought-after work cultures today. With more and more people taking a different...

Everyone knows that their resume is an important aspect of landing their next job. Far fewer people acknowledge the role...

It’s a well-known phenomenon: Emotions are contagious. If you work with people who are happy and optimistic, you’re more likely...

One bad apple, the saying goes, can ruin the bunch. So, too, with employees. Our research on the contagiousness of...

You’ve probably heard it a thousand times … business is business and what’s personal should stay personal. Keep those parts...

The management of Consolidated Bank Ghana Limited (CBG) has informed all its staff of an impending assessment which will determine...

Few things are as costly and disruptive as managers who kill morale. Demotivated employees underperform and then walk out the...