Only 11 banks in Ghana are 5-Star rated – CIMG Report
The Chartered Institute of Marketing, Ghana (CIMG) has come out with its maiden Customer Satisfaction Index (CSI) report. Top Banks ...
Tag: Banking
Customer loyalty in financial sector rises by 5%- GCSI report reveals
Portions of the Ghana Customer Service Index (GCSI) report, specifically the part on customer experience (CX) in the country's financial ...
21 of 143 rural banks are in good standing
As the Bank of Ghana gears up to address issues of insolvency and undercapitalization in the deposit-taking, non-bank financial institutions ...
Mobile financial services in Africa: Winning the battle for the customer
Africa is the global leader in mobile money, which has become an important component of Africa’s financial services landscape. Mobile ...
Microfinance: a necessary evil?
In view of the Central Bank of Ghana’s war on the microfinance sector and public outcry on the industry in ...
Mobile Phones Promise to Bring Banking to the World’s Poorest
The rapid proliferation of mobile platforms and the digital services that move across them are transforming the world in countless ...
Microfinance in Ghana must work
INTRODUCTIONThe operations of microfinance Institutions (MFIs) in Ghana have recently come under serious public scrutiny.This situation was partly caused by ...